Our values

We provide a unique service deploying a field team at the outset of a response to provide maps, data analysis and information management for humanitarian responders.

malawi-floods-alistair-and-andreas-smiling-jan-2015
MapAction volunteers Alistair and Andreas

This distinctive service is based on being extremely efficient, by deploying rapidly (within hours of a request) and by being delivered through highly-trained technical professionals who donate their time and expertise on a volunteer basis.

MapAction is a signatory to the International Red Cross and Red Crescent and Non-Government Organisations’ Code of Conduct for Disaster Relief, which seeks to ensure that aid and services are delivered on the basis of a set of principles that include those of humanity, impartiality, independence and neutrality.

In addition, we embrace the following values:

  • Volunteerism
    Volunteers are key to the way MapAction works, and we value them as leaders in our organisation, with the support and direction of our management team.
  • Independence
    MapAction maintains an independent status and is accountable to our membership, donors and service users regarding the outcome of our work. Whilst working collaboratively, MapAction will continue to retain this independence.
  • Continuous Innovation
    We always aim to be agile in our response, learning and organisational development through continuously evolving our approach and services, adapting to what is required by service users at any given time.
  • Professionalism
    MapAction is known for our reliability, professionalism, relevance and timeliness. It is something we strive to deliver in everything we do.
  • Collaboration
    MapAction partners with Geospatial Information Systems (GIS) and information management providers, as well as the disaster management community, donors and other organisations, wherever this adds value to the overall information management landscape. This will not compromise our independence.
  • Transparency
    We always seek to present ourselves and our work in the most transparent way possible.

Read more about our governance here.